Privacy Policy

Last updated: 2026

At Ancestorii, your privacy is fundamental to our mission. We exist to help you preserve life stories, memories, and personal moments — and we treat that responsibility with the highest level of care.

This Privacy Policy explains how we collect, use, store, and protect your information when you use the Ancestorii platform.

1. Information We Collect

We collect only the information necessary to operate and improve our services.

  • Account information: name, email address, and login credentials.
  • Content you upload: photos, videos, audio, documents, written memories, and related metadata.
  • Usage data: interactions with the platform, feature usage, and basic technical information.
  • Payment information: processed securely by our payment providers. Ancestorii does not store full card details.

2. How We Use Your Information

  • To create and manage your Ancestorii account.
  • To store, display, and protect your memories.
  • To provide customer support and respond to enquiries.
  • To maintain platform security and prevent abuse.
  • To improve the platform based on anonymised usage insights.

3. Legal Basis for Processing (GDPR)

We process personal data under the following legal bases:

  • Your consent when creating an account and uploading content.
  • Performance of a contract to provide our services.
  • Legal obligations under applicable laws.
  • Legitimate interests related to platform security and improvement.

4. Data Storage & Security

Your data is stored using secure, industry-standard infrastructure. We apply technical and organisational measures to protect against unauthorised access, loss, or misuse.

While no system can guarantee absolute security, Ancestorii is designed with privacy-first principles and modern security practices.

5. Data Sharing

Ancestorii does not sell, rent, or trade your personal data.

We may share limited data with trusted service providers strictly necessary to operate the platform (such as hosting and payment processing), all of whom are contractually obligated to protect your information.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data.
  • Request correction of inaccurate information.
  • Request deletion of your account and data.
  • Restrict or object to certain processing.
  • Request data portability where applicable.

Requests can be made by contacting support@ancestorii.com.

7. Data Retention

Your data is retained for as long as your account remains active. Upon account deletion, your personal data and uploaded content will be permanently removed unless retention is required by law.

8. Children’s Privacy

Ancestorii is not intended for use by children under the age of 16 without parental consent. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at support@ancestorii.com.